TERMS AND CONDITIONS

Please read these terms and conditions in full before you proceed to place an order. By placing an order, it acknowledges your understanding and acceptance of these terms.

1. Deposits and Refunds

1.1 Orders are only considered confirmed and accepted after payments are made and received as well as acknowledged. The minimum deposit amount is at least 50% of the total amount. In an instance where you wish to cancel your order, the 50% deposit amount will be refunded to you only if your initial date of collection/delivery is 60 days or more for Dessert Table setups or 30 days or more for all other orders prior to the cancellation date. No refunds will be given if you wish to cancel your order and your cancellation date is less than 60 days for Dessert Table orders or 30 days for all other orders prior to the date of collection/delivery.

2. Self-collections and Deliveries

2.1 Recipients are fully responsible for checking that the orders collected/delivered are correct and in good condition. We will not be responsible for any damages after the cake has been collected/delivered. Please refer to our FAQ for handling and storage instructions. Any subsequent complaints regarding the order will not be eligible for any refunds. 

3. Designs

3.1 Please note that the all our cakes may not turn out to be exactly the same as the photos you have sent for our reference as colours in photos may vary due to lighting and editing. Also, your cake might not turn out exactly the same because every baker has their own style. We might not even be able to re-create the exact same cake we have produced before as each and every one of your cakes are freshly hand-made individually, special and unique for you. Nonetheless, we will still try our best to be as close and similar to what you have requested.

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